Guest Relations

Guest Relations TeamOverview

With more than 150 customer service and volunteer staff, Hartsfield-Jackson’s Guest Relations office is open to address passengers’ questions, comments or concerns. Guest relations staff members can be found throughout Hartsfield-Jackson and are critical to ATL’s mission to be the world’s best airport by exceeding customer expectations.

Office hours: 8:15 a.m. to 5 p.m. Monday through Friday.

Call center operational hours: 7 a.m. to 11 p.m. (800) 897-1910 or (404) 530-7300

Please click here register for Guest Relations Training Courses: OneATL Training

Guest Service Representatives

Hartsfield-Jackson’s 70-plus Guest Service Representatives (GSRs) are available throughout the Airport, answering questions, providing directions and guiding travelers at security checkpoints.

Our GSRs are stationed at the busy west crossover to provide information on flights, ground transportation, hotels, conventions and general information about the city of Atlanta. They also assist travelers throughout the transportation mall as guests enter and exit the Plane Train.

GSRs, recognized by their dark suits and lime-green vests, speak a variety of languages to cater to the Airport’s diverse traveling public.

To learn more about the GSR program, call the Airport Employment & Training Center (AETC) Job Line at (404) 549-9248.